FAQs

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Please allow 06 - 12 business days from the time your package arrives back to us for a refund to be issued.

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Geenral information

1. How long does it take to process and ship an order?

We typically process and ship orders within 1-2 business days.

2. How long does it take for my order to arrive?

For orders within the United States, delivery usually takes between 4-7 business days. International orders typically arrive within 7-15 business days, depending on the destination.

3. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package online through the carrier's website.

4. What if my order hasn't arrived within the estimated delivery time?

If your order hasn't arrived within the estimated delivery time, please contact us and we will investigate the issue with the carrier. In some cases, delays can occur due to unforeseen circumstances, such as weather or customs issues.

Payment Information

1. What forms of payment do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as PayPal.

2. Is my payment information secure?

Yes, we use industry-standard encryption to protect your payment information and ensure it is secure.

Returns & Exchange

1. What is your return policy?

We accept returns and exchanges within 10 days of purchase. The item must be in its original condition with tags attached.

2. How do I initiate a return or exchange?

To initiate a return or exchange, please contact our customer support team at marklee@labossbeauty.com

3. Will I receive a full refund for my return?

Yes, we will issue a full refund for the returned item once we receive it and verify its condition.

4. Do I have to pay for return shipping?

Yes, you will be responsible for paying the return shipping cost unless the item was damaged or defective upon arrival.